Emir Bardakçı
Xiaomi has incorporated a service that is going to change how users in the market deal with losing or damaging their earphones. With a “Worry-Free Earphone Loss Service,” Xiaomi makes it easy to have an anything-replacement earbud in case of loss or damage at half the cost price. This reflects Xiaomi’s customer commitment on satisfaction and makes them pretty user-centric in the hot competitive electronics market.
Service Overview
The Worry-Free Single-Earpiece Loss Service allows consumers who have lost or broken a single earpiece to purchase one at half the suggested retail price. It can be purchased as an added bonus for only 29 yuan (4 USD) for a two-year contract—complete peace of mind for Xiaomi earphone users.
Key Details of the Service
- Price: From 29 yuan (4 USD) for two years, to make sure it is affordable for anyone to be protected against loss or damage.
- Availability: Said service can only be purchased along with the acquisition of new earphones in the Xiaomi Mall App and Xiaomi Home Stores; separate or replacement purchases are not catered for.
- Supported Models: At the moment, the service is valid for Xiaomi Buds 4 Pro and Xiaomi Buds 5 only. For this service on each of these gadgets, the prices are 39 yuan (6 USD) and 29 yuan (4 USD) respectively.
Example of Cost Savings
If users have lost one earphone of the Xiaomi Buds 4 Pro, with the outrageously false price of 360 yuan originally, after purchasing the Worry-Free service for 39 yuan (6 USD), it can be replaced for only 180 yuan (25 USD), thus saving 141 yuan (20 USD) in total.
Service Purchase and Usage
Where to Buy?
- The service is subscribed through mi.com/shop (Xiaomi official website), Xiaomi Mall App, and Xiaomi Home physical stores. For the moment, this service seems to be exclusive to China.
Limitations
- Only one Worry-Free Loss Protection service may be purchased for each headset.
Viewing Order Details:
- Your users can make inquiries from under the “My” -> “My Orders” in the Xiaomi Mall App.
Invoicing
- Electronic invoices are available upon request when making the order through the Xiaomi Mall app or mi.com. When purchasing from a physical store, you have to request the invoice from the clerk.
Eligibility and Claims
- This single-eared service can even be covered on situations when one of the earphones get misplaced or damaged accidentally; this could always be replaced for a single payment of half the price of a new headset.
How to report and repair
- Via the App: Open the Xiaomi Mall App → Check “My” → Return/After-sales → Enter IMEI/SN and apply for.
- Via Phone: Call 400-100-3399 to report repairs.
Needed by Mail-In Service
- Broken Earbud: Both the earbud and the charging case.
- Lost Earbud: The remaining earbud and the charging case.
- Lost Charging Box: Identification SN of the device and the box it is living in.
Additional Service Conditions:
- One-Time Use: The service can be availed once, meaning a single earphone can be bought by availing a discount. Meanwhile, the other one is to be bought on full price if both are lost.
- Shipping Costs:Xiaomi bear 100% shipping fees. A user can either take his earphones to SF express or some courier by himself. There will be the shipping cost recompensing for 15 yuan within each order.
- Warranty Transfer: Warranty is transferred to a new device in case of an earphone exchange, under the same period of warranty.
- Service Non-transferability: The service binds with the earphones bought. It cannot be transferred to another user or a different device.
The Worry-Free Earphone Loss Service from Xiaomi is thoughtful of a solution that addresses a problem most ears yet come across. This provides a cost-effective way of replacing any lost, misplaced, or even damaged earphones through Xiaomi, in place of the more expensive repair and replacement services of warranty.
Accordingly, the service is unique to Xiaomi; it is a new area in customer service that has been explicitly revealed through this extension of future developed value to their already advanced range of audio products. Stay tuned for more innovation and leadership in user-focused services and products in the tech industry with Xiaomi.
